Let me start off by saying that I am have not stepped a foot inside of this Sunchain location prior to today nor have I ever used their tanning beds before. I live in Gilbert/Queen Creek area so this location would not be doable for me on a weekly basis. However, with that being said, I had an excellent experience today hence my 4-star rating (even though Alexa was wonderful, I am unable to give Sunchain higher rating since I did not get a chance to use their tanning beds).
Alexa was super friendly (both on phone and in person) and in my opinion, displayed one of the better attitudes I have encounter lately from a customer service standpoint. She surpassed my expectations, especially since the only thing I had to purchase was some tanning bed eyewear... C'mon, let's admit it, most tanning salons' employees would not have been as helpful if they knew (in advance) that you were not planning to purchase their tanning packages. Alexa seem to be that rare exception and that is the reason why I decided to write this review. In my opinion, she deserves a 5-star rating!
Even though I was not able to become a client at this particular location, I was given information on a Sunchain location much closer to my home. I will check it out soon and if all Sunchain locations have this type of customer service - well, consider me a new client!