I went in to get what I hoped would be a really good blow-out at the start of a week long conference in Mandalay Bay. My hair is difficult (which is why I'm prepared to pay someone else to deal with it) and the blow outs I get are mediocre about 80% of the time. I was THRILLED with my stylist, Rachel Powers, who totally knew her stuff and cheerfully took her time to give me a great wash & style. It lasted a couple of days and I felt like a million bucks. I will do it again when I return next year -- I just hope Rachel is still there!