Jeff arrived with his son to my home on a Sunday morning very soon after my call. He was friendly, and he was teaching his son a bit of the tools of the trade. His son actually opened the lock (in under 15 seconds, using manual lock picking tools.) The price was fair ($50), the time from call to arrival quick, and the general service was great. Jeff owns the business, he's the one that takes your call, is the one who shows up, and is the one who does the work. He even made me a new key, right on the spot, for free. A great guy, and I will recommend him to anyone that asks.