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| - If anyone knows anything about the auto industry knows that Mercedes Benz is terrible for their service. Always ranking amongst the lower spectrum in the industry for their service. Its quite understandable why. The brand itself is extremely popular, even more so in the Markham community where it seems like every other car is a Merc. So with such a huge number of Benz in the community its quite fitting that a large number of Benz owners will go back to the dealer for service and repairs; heavily decreasing the service quality and increasing the time that Benz owner spend waiting to have their vehicle attended too.
Now about this dealership itself. To start off with there is about a 2 week wait, for an appointment with them. You can never choose a time that is convenient for you, you most bring your vehicle in at a time that is given to you. After dropping my car off at around 9 in the morning there is already a small line built up to get a courtesy car or shuttle bus.
Upon arriving to pick up my vehicle, you can notice how busy the dealership gets later on in the day. Full parking lot, nowhere to park. What makes it worst was when i walked into the dealership, to the reception area to speak to someone; no one seemed to be working, mind you this was around 5PM and it seemed like quite a bit of customers were in the store. The counter at the front had a names of 4 employees that are normally seated their. Not a single person was working; after about a 10 min wait, someone finally decides to show up and slowly fills me in on the status of my car.
Overall i never liked this dealership, always slow, always seemed understaffed even when they are not. However their's nothing i can do, as a Benz driver i will always have to go back
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