Mobile order wasn't ready when I arrived after the outer range time for pickup - there was no line at the counter when I walked in and only a couple of people waiting for their drinks. Had to ask several times for a bag to put my food items in. They were out of the canned refresher and did offer me another drink at no additional charge or a refund, but the strawberry acai I order to replace the refresher look like more like a like a lime refresher, it was a very pale pink, liquid appeared dirty. I took another one that was waiting for pickup. Sorry for whoever had to drink that one, or hopefully someone took the initiative and remade it. Not a one star because people were pleasant, although I had to repeat my order to them several times.