The Service Department has gone pretty far down hill...so much so that I think I may go back to my old mechanic. Came in on a Sauturday to get an oil change, told it would take 2.5 hours (ridiculous). So the service guy gave me his card and told me to contact him personally to reschedule. I tried, calling and emailing him multiple times that week with no response. 10 days later, I rescheduled with someone else. As I pulled in at my appointment time, I stood there for 10 minutes waiting for someone to help me. Nothing. People pulling in after me actually were approached first. I finally had to go into the office to get someone to help me. Upon picking up my car, the floor protector papers were left inside and the reminder sticker for my next oil change had my current mileage (not + 3,000 miles). For such a simple visit, the Service Dept dropped the ball on every count. My fear is that this is the new normal. This place used to be decent but now it just sucks.