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  • We checked in here on a Saturday afternoon. We had been driving for five hours and just could not wait to check into our hotel and relax. I knew they had a happy hour and it was in full swing as we were checking in. We needed to have a snack and a drink and kick back (that's what they call the happy hour.) We have our almost 6 year old daughter with us and she was really looking forward to having a "snack party." We left our car with the valet, and went to the desk to check in. The valet helped us pile our stuff onto a cart. At the desk, despite all of the people (the lobby was very crowded with people dressed in costumes- they were in town for an Anime convention) Shawna was polite and attentive. She gave us our room keys and sent us up to our room. The room was a little dark. I called the front desk and Shawna was quick to offer us an alternative. I felt very nervous about asking but she was completely accommodating - I sent my husband to the new floor, went down to get the key and she was really understanding. When we got to the new room, I was so impressed. Big windows, views of the city- the stadium was right behind the hotel and you could see people in the stands from the window! The other window looked over the patio area. There was a microwave and a fridge. Very nice room. I was so relieved and pleased. More than anything, I appreciated Shawna's kindness. I think she could see how tired I was and boy am I grateful. We got some drinks. There was a very long line for drinks but the food you could just walk up and get. This was the only night there was a line. If you are here on a crowded Saturday either go early to get your drinks or make other plans. The breakfast is really good. Waffles and biscuits and stuff. My daughter was so excited about Lucky Charms.The coffee is good. The staff is friendly. The pool is really nice. Not too cold and there is a hot tub that is not too hot. We loved the patio area. Maybe get your drinks and head up there. It has a great urban vibe. Like New York City but not nearly as noisy and a fraction of the price. We brought binoculars with us and we could see the people in the stands at the stadium clear as day and a nearby church spire restoration. It was so nice just to sit out there and chill. The restoration of this building is interesting. The architecture is a nice touch and the vault conference rooms are kitschy and fun. The lobby ceiling is gorgeous and has an art deco vibe. Overall, this hotel was comfortable and had what we needed. I give it five stars. The value was really good. The parking is expensive, but it was worth it for us to pay for it rather than park elsewhere because we have our daughter with us. The location is perfect for most Pittsburgh attractions. We love Pittsburgh, this is our second trip and the first one with our daughter. The childrens museum and Phipps conservatory are close. We are headed to the Heinz History Center today and the strip district and those are walking distance. The manager, Chris was also very nice. He came up to us every day at breakfast to see how we were doing and whether we were comfortable.
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