I'm totally diggin' DSW this season. I've been here like a thousand times and find pretty good deals on most items I buy.... but today was like a holy grail of shoes day.
I didn't buy all the wonderful shoes I saw, but I did buy 1 pair of practical flats that I need for my upcoming trip this weekend. The main reason I love DSW is that they always carry my size and they have a great price range.
You can literally find a pair of shoes starting in the clearance section from $15 and if you get a DSW membership coupon by mail it's going to get even cheaper. One time I used my coupon on a pair of clearance sandals and got them for $16... you can't beat that deal!
As for customer service at the check out the last experienced made me not want to come back to this location. The cashier was extremely rude and unprofessional and seemed to lack the basic people skills as a customer service clerk but I decided I won't let that stop me from shopping here.
Overall I'd say DSW has great styles at fair prices and most times they provide good service and at this point they just need a little work on getting better cashiers.