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| - K and I had just dropped C off for rehearsal and because a storm was headed for the valley we decided to duck into Applebee's for the great Monday night burger deal.
Our server was Candy and she was really very pleasant. She did a great job of being around when we needed her but was not suffocating.
K and I both ordered the Brunch Burger ($6.99 Monday only). We both loooooove this burger. It is my favorite burger from Applebee's. They sear bacon and onions into the patty and then top it with crispy hash browns, a fried egg, American cheese and ketchup (which I omit). K gets the burger with the ketchup and we both ordered it medium rare. Candy brought us our drinks and our burgers came out in a reasonable amount of time. I ordered chips with mine and K had ordered fries with hers. Both burgers were a bit overcooked. Not enough to send them back, but enough to lessen the ooowee goooey goodness. On both the fried egg was also a bit overdone. I love this burger because I want to cut into or bite into the egg and have it ooze all over the hash browns but both these eggs were past the runny stage. Bummer. The funny thing is the hash browns could have been cooked a bit more. They need to be crispy. Not just because that's what's in the description, but because that's what works with this burger. However, since our eggs were not runny, it didn't really matter. The fries were also just o.k. Not done enough if you ask me. Fries by nature should be crispy. I'm not talking over fried but they have to have some tooth to the texture. These did not. The chips were ok. Nothing special.
If the burger was cooked right, and the eggs were runny, and the hash browns were crispy and the fries were a bit more cooked I would give this visit a 4 Star because Candy was such a good server. But because the burgers were not I have to drop it to a 3 Star. Average. But... here's where this visit looses another star.
These burgers are supposed to come with endless fries. When we asked Candy for another order, hoping that maybe the second order would be a bit crispier, she told us that the Monday night, $6.99 Any Burger Special did not come with endless fries.
Now, those who know me know I hate having to correct people when it comes to THEIR business. Both K and I knew that wasn't true so we asked her when the policy changed and Candy told us that one of the Manager's at this Applebee's told the employees that the $6.99 Monday burger deal did not come with endless fries. O.K.
So I pulled up the Applebee's website and found the TV ad that showed free refills of fries with the $6.99 Burger. I showed the Ad to Candy and she went back to tell the manager. She came back with another order of fries and told us that "this manager agrees with you". In all of this, Candy was very pleasant and continued to apologize for how our experience was going.
Agrees with me? It's on your f*&^#@# Television Ad. It's NOT my idea. I'm not making it up. Why don't the Managers know corporate policy and what's being advertised on TV? Wow.
Great server, Average burger, crappy fries, manager without a clue. 2 Stars.
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