Let me start this by saying I was a fan of Snip It's and my daughter has been going to the Chandler location since she was 2. She even won the Snip It Kid contest in 2015. We went to the Gilbert location yesterday and I regret it. Michaela cut my daughters hair and she is really nice, but messed up my daughters hair. I originally went in just for a bangs cut but decided to let my daughter have the shoulder length cut she's been wanting. So I told Michaela to go ahead and cut if shoulder length and Michaela suggested an A-frame. As soon as the first cut happened, I realized it was going to be a lot shorter. It's chin length and more of a bob. It's definitely not shoulder length. Today we saw lots of longer hairs and the cut definitely did not look good. We took her someplace else to fix it and it looks a lot better. It's kind of sad that I'm not a fan of Snip It's after this. We will be looking elsewhere from now on.