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  • I heard about Renters Warehouse on the radio and decided to contact them as I was contemplating whether to rent or sell my townhome. The initially conversation on the phone and in person was informative and professional with the assigned leasing agent. However, the communication lacked during the process of finding a renter. I would be informed that there would be a showing; however I rarely received an update on the showing unless I asked. Often, the showing was a "no show" or they canceled, yet majority of the time, I did not receive an email indicating so. I was told that they would contact their IT dept. I was told that the area my townhome was in was a prime location for renters and it will rent quickly. In the 2.5 months I worked with the leasing agent, I would say that I had a handful of showings. My agent then sent an email that she would no longer be my leasing agent and provided the name of a new leasing agent with Renters Warehouse. I responded to her email that I would not want a new agent as I was going to contact another property management and that I would need my keys back. I never received a response, so I contacted her mid day the next day. She was short and said she had removed my listing and will drop off the keys. My understanding was that she was leaving Renters Warehouse. I contacted AZ Prime property and my townhome had a renter within the 2nd week. Renters Warehouse absolutely wasted my time (2.5 months) and I cringe when I hear their advertisement on the radio. I would not refer anyone to this company.
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