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| - You guys, I have always liked this place. It has never been the best, but it has always been good. We could always count on a good meal and good service at a decent price. But now, now, we won't be back.
We were trying to grab a quick bite before parent teacher conferences at the kiddos school nearby. We have been to this place more than a dozen times and we have always been in and out in an hour to an hour and half. So, we figured this would be a great place to stop and grab dinner in the meantime.
We waited for 50 minutes and we still didn't have our meal. We watched while our server and the manager sat and chatted with other customer's (one table in particular) and never bothered to check on us. We finally flagged down another server and asked them for a check because we had to go. Seriously, we aren't trying to be a$$holes, but we gotta go. Let me pay you for your trouble, but I am leaving. That takes another 10 minutes to get squared away, but okay.
We paid our check and we were walking out to our cars hungry because we hadn't eaten dinner when the manager (I am assuming) chases us out to our cars with bags of food in her hands and says, "Here! Take your food with you!" Ummmm.... But we can't. We aren't going to let steaks and chicken strips sit in the hot car for an hour while we are in a parent/teacher conference. Miss Sassypants manager says, "Well, you could have told your server that you had an appointment." REALLY? So, it's my fault that you can't serve dinner in a reasonable amount of time? So, it is my fault that I didn't get checked on for ages? So, it's my fault that you guys were sitting on the other side of the restaurant chatting at a booth with another couple? No, actually Miss Sassypants manager, none of those things are my fault. I am the customer. I am paying you for a service that you and your staff are not providing me. And I even paid you for a dinner that you didn't provide me.
I get it. We all have an off night. My husband and I are both leaders in our company that is dedicated to providing an excellent customer experience so we completely understand how these things work. But, you, you clearly do not understand. You are going to put it on me? It is my fault that you are having a bad night? No. That is unacceptable. Plain and simple. Unacceptable. I will never spend another cent in this establishment that is that rude to a customer. And, unless you feel like being blamed for poor service then I recommend that you don't either.
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