Horrible customer experience. None of the fees are explained. You're expected to "read" as the man told me behind the counter. The vehicles are dirty and not presentable. After a couple of days all the service lights turned on. I was charged a "service and cleaning fee" for something that obviously wasn't serviced or cleaned. When I asked to drop the 11.99 fee the gentleman became extremely defensive. Even after I said, "ok understood" he continued to attempt to insult me, he had the nerve to ask if I was having a bad day. By no means was I having a bad day. He even asked, "how old are you..." I asked what the relevance of my age is, his response, " i just want to make sure you can read..." I was flabbergasted. I took in an old insurance card that didn't show my name, I asked for him to call to verify I am on the insurance he refused. He said, "I'm not calling, you can ask them to email you the card or else Ill charge.." I don't even want to go through the troubles to remove the fee because I don't want to deal with these jerks ever again. He just continued to try to insult me and asked that my day goes better. Ridiculous! Horrible customer service, horrible conditions of the vehicles and down right pathetic company. Never again!