This is the second attempt to come to this location and both times have been a mess! The first time to their credit was prom season and the salon was packed. I booked a blowout/style and makeup application. The lady doing my hair had no idea what I asked for (she was the manager) and I had to tell her to please wash my hair as she was just going to style. She was very nice and did a good job on my hair but as I was getting it done she got a call from someone who's appointment had been canceled I am not really sure what happened if it was the client or the system by I offered to let someone on the floor do my makeup so the other girl could get her makeup done by someone trained. The lady who did my makeup stated she wasn't sure how they were going to charge me since she did trials and did not charge so when I went to pay I was quite shocked they still charged me full price. I figured I had gotten a service so I just paid and didn't complain. Today I made an appointment for an eye and face wax. I went in they told me the person was caught up in something and would be with me shortly. After ten minutes of waiting (still before my appointment one so that was not the issue), I got told by the receptionist that the manager let her know that this person went home without notifying anyone. I asked if that meant that I could not have my service done and she said not until tomorrow. I truly feel hat the manager should have came and spoken to me and offered a solution and will NOT be giving this place a third opportunity.