It seems that everyone who gets things delivered here are unsatisfied, and there is a reason for that. ikea hires completely incompetent delivery drivers. The incident I had to deal with was very unprofessional. DO NOT use their delivery service!
Their drivers didn't want to bring my things up to my unit. They were complaining the whole time, arguing, and drove away. The ikea employee on the phone told them to come back and re deliver and they returned...but didn't want to deliver.
Luckily they offered me free re delivery but I decided to get a refund instead.
I have to wait until they ship the items back in the store before they even process the return, just like someone here complained about too. I didn't sign the paper, I didn't receive the items, I am not responsible for what their drivers do...yet, I still have to wait to get my refund.