3 stars because the kids had fun. We went with the VIP party package, because I wanted to sit back and enjoy the party.
We had to find our party planner multiple times, starting with tokens. It took 20 minutes for her to bring them out to the kids from the time we checked in. Guests ranged from ages 5-8 so to placate them we had to spend extra money before using the tokens that came with the package. We ordered our food, half of it never arrived. We made sure it wasn't on the bill. She apologized. I served the pizza, had to again find the planner to bring the cake out because she spent all her time hiding behind the counter and not making sure that the parties going on needed anything. I also bussed the tables for cake and then again for presents.
"Décor" is a balloon, plates, napkins. There was no "build your own pizza" experience for my daughter and the planner did not bring out the pizza peel until everyone had left and I was cleaning up. So she did not get hers signed by any of her guests :(
My daughter still had fun, but she definitely noticed the missing items as we had her brothers 4th birthday party here the year before and she was looking forward to the build your own pizza.
Our party consisted of 6 kids and parents, so we were not a huge out of control group for anyone to manage. I did leave a 20% tip based on the final cost, despite the fact that I did most of the work.
Very disappointed PPP. Our first experience for my son's party was 5 star and is what brought us back. We probably won't book a hosted party here ever again.