Im a huge fan of this chain and was extremely excited to enjoy the offerings closer to home rather than trekking to Buffalo. We ordered three apps, two mains, and were planning on getting cheesecake to go.
I was beyond disappointed -- 2/3 apps were incorrect, 1/3 had contamination (blonde hair from maybe the server). I mentioned this to the server and, though she was nice, she did very little to fix the situation and we just asked for the mains instead of reordering the apps. When the mains arrived, my dish was great but my husbands was completely at room temp -- how does that even happen? We decided to cut out losses and not waste any more time (diabetic and insulin dependent.. couldn't wait any longer). We paid the bill, including the three apps that we didn't consume as well paid for his steak which also wasn't consumed.
I'm hoping this was a one off but spending nearly $200 on wine and food that we didn't even eat... kind of seems unreasonable.