They ruined an expensive pair of my thermal underwear with their wash and fold service and took absolutely no responsibility for it. I brought the underwear back in, they told me to call the owner, I called the owner he told me to call the laundromat or bring them in, which I had already done. I left my number twice and waited a week for return phone calls, for anything... nothing. No one there cares. This is not an example of "the customer is always wrong," it's an example of "the customer doesn't exist." I bet if they read this review they won't even remember this incident.