I've been a loyal Thai Rama patron since I moved to the Phoenix area in 2008. Their soup, Tom Yum Gai (#17 on the menu) is the best I've ever had in the valley. Other Thai restaurants I've tried in the area don't even come close! I always get mine medium spicy. As another patron suggested, the level of heat can be somewhat inconsistent depending on who is preparing the food that night. If you are concerned by this, you can always order your food mild and ask for the spices to add yourself until you've reached your desired level of heat. The staff is always very friendly. We've been coming since 2008 so they know who we are and exactly what we want, including the level of heat!