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  • Moved into a new spot and had requested gas to be turned on same day. They don't give you any window as to what time they may show up, they just say it's an all day appointment, so I took the day off work. Since I was in the process of moving, I was not at the house that needed service when the technician called to tell me he was on the way. I told him I would be right there, and jumped in my car and drove over to my new spot. I made it within 10 minutes, but the tech was already gone and there was an orange flyer on the door saying "sorry we missed you." I hurriedly called them back thinking maybe if the guy was still close he could come back, but no that was not the case. I ended up talking to some rude lady named Jen, who told me that the technicians don't wait AT ALL for you to get there, and they can't come back out today because they are busy, and the earliest they could come back is Tuesday! I understand they are busy but how can you just leave someone with no hot water or heat for days in the winter? Not to mention they don't work on weekends. How are people with jobs supposed to just sit home all day during the week waiting for them to show up? I am mostly upset with the RUDE customer service people I had the displeasure of talking to. They showed no sympathy to my situation and did not offer any kind of apology. Unfortunately I can't go with any other company, since there are no others! UPDATE: Got my gas turned on 5 days later, at 6:30pm. My boyfriend took off work and waited the whole damn day and they didn't come until 6:30. He might has well have went to work! This company sucks, but at least I can take a hot shower now!
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