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| - The mess pretty much started as we (the GF, E-Lope, and Funky Cold Medina and I) opened the door. There was an older woman behind the counter, just by looking at her, you could tell she was have a bad time. There was another group of guys who were saying that their A/C was not working, she said that she will deal with it when she can. She then announced to us that her room key machine was not working and it might be awhile. She looked at our group and asked what we needed. ??? Our room?? By now she started to do a weird panting breathing. I'm figuring a weird anxiety attack. She tells us that we could wait in the lobby (more like a hallway) or go wait in our car. We had just spent the day driving in it, the last thing we wanted to do was go back in there, so we opt for the lobby. Plus I was curious to see how this lady kept going.
The security guard then tells her that he would see about the A/C in the Guys room..........??? The security guard?? Wow!! He leaves and goes to do who know what with them and the A/C.
Now another lady pops in and asks what is wrong. Big mistake for someone who wants to complain about the day. Anxiety lady started in about how she didn't know what she did to the key machine, then said she had 50 people come in and to top it off, she broke her personal cell phone.......??? OK.
The other lady starts in about how she has no idea what happened to the machine and starts to mess with it. Looks at us, says sorry about this, but her dad is in ICU............????????? Great!
The security guard comes back with the Guys and tell Anxiety that the A/C is not working. She tells the group that she can only deal with so much, and that she will get to it when she can. The security guard is now upset and tells her that we (the hotel) has to fix it. She looks at the Guys and tells them to get lunch, when they come back the A/C will be fixed. Lunch???? It's 10pm.
All we want no is to do is get our rooms. Well, ICU fixes the machine and we get our keys. BAM! guess what, they don't work. The Lopez keys are fine, so that's good. I run down and tell some new guy who was there that they don't work. click, swipe and "Have a good evening".
Open the door and the GF wonders why there are two beds?? When she filled out the on line request, they had a King size, the GF clicked the box and we got two twin sized beds. As we unpack, the middle drawer doesn't come out. Completely jammed in there. ???
The fun never stops!!
I go down again to the lobby and tell him that we requested a King size; "We don't offer that." ??? It's on the web site. "We should change that." You think??
Not wanting to waste any time, we deal with the bed situation. So we head out to the strip. As we were getting ready to go out, the GF pulls out the top drawer and it flys off the sliders, slams on the floor missing the GF's foot. HOLY COW!! This is fast becoming a comedy of errors.
We get in late (of course) and turn it in till the morning. Within an hour of our sleep, the A/C starts to make a clock alarm sound. lasting for about 2 min. It went away, so no big deal? Nope, came back on 15 min. later. ????????
Great, now I got to find the security guard (joke).
At 6am I cant take it anymore and its now getting warm in the room. I go to the lobby (again), and tell the clerk that the A/C is broken. He says the tech won't be in until 7am. One hour (sigh), OK. Then guess what, yup; at 645am the A/C kicked back on. At 655 the tech knocks and I tell what happened. "Oh! it sounds like the compressor." ??? So the tech says don't mess with it and to trust it to work. On the last night we are there (2am), It starts to happen again, with the same frequency, Great!!
So I go to the lobby (again) and tell the clerk that the A/C is broken and tell them I need a new room. Sorry, a tech has to look at it, and if he can't fix it, then we will get a new room. ????????
In ten min. a tech comes knocking. This dude looks like he just woke up, smiles and starts to pull apart the A/C unit. In order to reach the unit he starts pushing the bed, leaning on it with all of our stuff on it. Kneels down and yanks out the GF's phone charger. Unphased, he keeps working. He's banging and pounding on what looks to be the compressor. ???? Then tells me it's not working. ??? And I need to go to the lobby (again) and get a new room.
So we pack, move to another room, just to leave the next morning.
As we turn in our keys, we walked in to another situation. Not us, thankfully, but a different clerk was yelling (yes yelling) "If you don't like the room, then I will refund your money and you can go somewhere else!!" Hangs up and smiles at us, just creepy.
All in all, it was a horrible experience and now is a joke. We do plan do go to Vegas again, as this was our first trip as a couple. Sorry for the novel-like review, but this couldn't stay in Vegas.
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