I'm glad that great customer service can still be experienced at a Nordstrom. Sadly, this one is about 800 miles away from where I live.
I expected the Scottsdale Nordstrom to be as or more upity than my neighboorhood Cherry Creek spot, but was plensantly surprised. The customer service was great, and when my helper had to transfer to a another customer that arrived before me, he made sure that I was covered by someone else. Nice.
When I go to Nordstrom, I don't expect great prices, but do expect good quality and great customer service. The Scottsdale employees got it right.