Cheap-looking material for packaging and TERRIBLE customer service. I ordered two bouquets. But one of them had a messy ribbon, so I asked them to cut the messy part. And the lady said they can't. The only thing I asked was just trimming the splitting ribbon. But they said they cannot do any more work to it. The wrapping paper was already cheap-looking; not vintage or natural. This is the only place that you would actually expect decent flowers in this town but just be aware that this place is taking advantage of that.