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| - I have been a patient for a few years and give them high marks for convenience. Despite having difficulty receiving lab results and being provided with incorrect information about my care at the practice, I continued as a patient because of the convenience. As a side note, I have also been told by my pharmacist that this office is notorious for extended delays and the need for repeated requests to refill prescriptions. After a recent experience, I am done. Thanksgiving weekend I was treated at Urgent Care because my blood pressure spiked to dangerous levels. When I stopped by the office after my UC visit, even tho they claim to see walk-ins, I was told by a receptionist they didn't have time to see me, even after I explained the UC doctor urged me to see my PCP. I was also told by the medical assistant that I could return on Monday morning to have my pressure checked and, if it was elevated at that time, I could see a doctor. Altho I was given medication at UC to use if my pressure spiked again, I ended up in the Emergency Room. When I contacted the office on Monday, November 29, through the Patient Portal, I received no response from anyone. My frustration building, on December 10, I prepared a letter to my PCP and PA, explaining exactly what happened, including the lack of any response. To date, I have heard from no one in this practice. If this is the kind of treatment you want from your doctor, by all means, continue or begin your care here. I value my own life more than that. I don't need the stress and frustration from an office that doesn't care about their patients. I'm going somewhere else.
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