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| - I usually don't leave reviews but I feel like I have to with this one. I got my wedding dress altered here and it went all wrong. 1st thing: when I picked up my dress, I noticed a small black streak on the front of my dress which looked like grease. I asked Cherie if this grease was from her sewing machine as I know my dress didn't have that streak before, and I asked what could be done about it. She immediately became very defensive and argued that she doesn't use grease, and that it must've been there before. After insisting with her that all I wanted to know was what can I do to get the grease out, she suggested some dish soap with water. So I used a cotton swab with some dishsoap water and the grease came out. Fine. That one was solved. However, the 2nd issue: I had 2 fittings, and on my second fitting I noticed she had already cut the hem of the dress. I tried on the dress very briefly at that time and I didn't think much of the hem. And the 3rd time I saw her, I again tried the dress on very briefly, didn't say anything, and took home my dress. I knew that I felt the hem was slightly short, so I tried my dress on again at home and I realized the hem is 2-3 inches off the ground!! I tried everything, I tried ironing the crinoline, a shorter heel, but nope. The only way the dress would touch the ground would be if I wore no heels, and that was just not what I was looking for, plus I would look super short next to my fiancé if I didn't wear any heels. So I called Cherie, and told her about the short hem. Again, immediately she became very defensive and said that it was my fault for not noticing the hem was short at the fitting (although she had already cut the hem) and that she couldn't do anything for me (since the dress material was sheer organza and any material added would show and there obviously she can't lengthen the dress). And she also argued that she only took 1.75 inches off the length so it could not be possible that my dress was that short. (I wore my bra and heels to every fitting, so it could also not be possible that she only took 1.75inches off and it be 2-3inches too short now). Instead of trying to console or apologizing, all she did was argue, and mind you, I did not get upset over the phone and did not raise my voice. All I wanted to know was what can be done to fix the problem. Just her attitude in itself is so wrong to display especially to a stressed out bride. I paid her $400 in alterations, and she damaged my originally $1800 dress. In the end, she did not apologize and she did not compensate for any damages. So with 2 months left to the wedding date, I had to go buy another dress and ended up spending $1000+ on a new wedding dress. Brides can get stressed regardless, but you could imagine my upset and stress with this situation! I still feel she should have compensated for the damage, or at the very bit least show some compassion to this stressed bride and apologized for what happened. Also to note, she took 2 months to "alter" my dress. There are many other places that provide faster service.
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