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  • The customer service at centurylink gives new meaning to the word incompetent. Service was fine but when your "specials" run out be prepared for your bill to go up a little and then completely DOUBLE. Then when you go to disconnect service they will complete acre that up by not disconnecting, send you a new modem, continue to bill you expecting you to pay and then return the extra modem "their system defaults to mail out." When you try to disconnect and then resolve further centurylink created problems you will spend hours with calls dropping bw transfers, being transferred and being kept on hold for a rep! I honestly can say this is by far the worst company I've had to deal with (after becoming a customer). I should also mention that 100 visa gift card I was to get 4-6 wks after having service never did arrive and like many things these days dealing with all the bs rather than spend hrs hashing it over I've had to say f-it! On to someone else, try to get the money I don't owe you, I keep good records!! Ugh
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