They were out of cars again. I tried picking my car up on a Friday and they were sold out. My reservation was somehow "cancelled" and the rate that I was quoted doubled in price, which I was mad about but it didn't matter anyways because I was like 25th on a waiting list. I come here all of the damn time and I was pretty upset that nobody even seemed to care that my reservation ended up "missing". I wonder how many unsuspecting people get told that when they don't have enough cars.
So I went to another Enterprise down the road on Bell and like 5th ave. I booked online again and was told that they were out of cars on Friday. I was assured that Saturday morning at 10am, I would have a car. So I call at 9am, they still have no cars and I am 11th on a waiting list. I asked her if she thought that I should just forget renting a car at the point and she said," technically, we aren't even honoring your reservation"
So, even if you are a long time customer, it doesn't matter. Both places had workers that were stressed out and nobody even apologized. They both acted like I was a bother to them, and I was very polite even though I was pissed off.
So after 3 years of being a faithful customer, I am moving to a different company!!!