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| - Just had the worst experience tonight. I will never be there again. At around 10pm, my roommate and I got there. About 3 tables had people at them and we were seated immediately. Good so far... Then it gets bad. Our server, Lydia, came and took our order... aaaand that was the last time we saw her as our server.
My roommate had to use the restroom and when she got back she said it was disgusting. Toilet paper all over the place, two of the stalls had toilets needing to be flushed, and it stunk horribly. I decided to hold off on my potty break then.
Nikki, the other server, came and brought us our food after an hour. (I assume with it being 10pm there was only one cook), She was going to bring us our condiments and then never came back. My roommate had to go to the kitchen and request them. Our drinks didn't get refilled for another half hour... By this time we'd been in the restaurant for at least an hour and a half.
Then we had a saving grace. Alek, the third server, came and refilled our drinks and checked in on us and make sure we were doing okay. We found out his shift had ended and he was off the clock, but noticed that just after we came in, it got busy. At the busiest time, there were about 14 tables of 2+ people. All was running around like a madman while we kept seeing our designated server off in the corner (they had the side wings blocked off and weren't seating anyone there) talking to A group of young adults-one of which we later found out was the assistant manager.
At one point, 3 tables other than us had to get up and ask for help and ask for things because Lydia/Nikki were both too busy talking to the others back in the corner to help their tables. Alek stepped up and was literally running around the 3 aisles taking care of us all. At least two other tables besides us tried to tip him, but since he was not our designated server he said he was not allowed to accept it.
The breaking point for my roommate and I was when one of the other tables began yelling back and forth with the table where the (off duty) assistant manager, his girlfriend, and his buddies were seated. The table behind us seemed to be upset because the girlfriend kept throwing dirty looks after the few of us who tried to tip Alek began talking about the poor service and leaving Yelp reviews. One of the women at the table adamantly told the teen assistant manager to go get /his/ manager, which she had to say at least 10 times before he did. Finally an older man in a plaid shirt came out and immediately told the table they needed to leave.
At this point we had finished our food, which was really good... But I has ordered the endless pancakes and told Nikki (not our server) I would like more as she rushed buy thirty minutes prior. So total we spent two hours in that mess of a restaurant. While the manager and assistant manager were talking to the table, Lydia brought us our check and was all smiles and " Hope you enjoyed your meal." Ha.
We decided that we were never going to get out if we waited to pay. So, with exact change in hand, we went to the counter, left our receipt and the money, and walked out. Alek had also had enough it seemed and left as well. We ran into him in the parking lot and we found out that one of the girls was trying to leave early and quit taking new tables, so the other girl had to take them or no one did. It explained a lot of what was going on, but that doesnt make it okay. IHOP needs,to get their act together because if this is how the other locations are... They just lost a few customers, cause I'm telling everyone I know.
Alek was the only member of the staff (including management) that was helpful and seemed to actually care about taking care of the customers. He was amazing during all the chaos. IHOP doesn't deserve an employee as amazing as he is.
TL;DR / Summery
There were multiple tables that were ignored all night by the on the clock employees. We were there for over 2 hours and we barely saw our "server" twice. An off the clock employee stayed at least 2 hours after his shift to help out and we couldn't tip him. Customers were being given dirty looks by off-duty staff after we talked about the bad service. Management didn't seem to care about customers at all. 0/10
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