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  • I would love to give Hard Rock 5 stars but the front desk is a joke. Angel and Allison need to go back to hospitality school. When the front desk tells you the resort fees would be waived off because carpet soaked, wifi not working, crying babies next door, and rooms not ready until 5pm!!!! Then you go to check out and resort fees still charged to the rooms. Thanks for lying to our entire group. When we question it Angel at the front desk laughs. Very professional! Only front desk agent that was pleasant do deal with and actually smiled and asked how may I assist you was Mallory. Mallory you should move on to a hotel where they actually care about their guests. Other than the front desk staff the hotel is great from amazing restaurants and very fun nightlife. Never to crowded in the casino, probably because off the strip and smaller but nice not have to fight for a spot on a table or machine. Hard Rock has some awesome suites as well, just don't expect them to be ready until late afternoon. Even if the front desk tells you it's vacant at 1030am and will rush it. Another lie!
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