Nicole was very friendly, however the product was terrible. If you are going to get eyelash extensions choose a product that is of higher quality. She uses synthetic lashes that are very heavy and very fake looking. They completely ruined my natural lashes and I am now using latisse to help grow at least something back, and I had nice lashes before. Nicole was very friendly and explained the process beforehand and why she prefers to use synthetic lashes. It was a waste of money, I should have just used latisse in the first place or visited someone who uses a higher quality product.