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  • Been taking the Sacramento to Phoenix route for many years with America West Airlines and US Airways. I can say with out question that America West and US Airways were far superior to American Airlines. These greedy ducks won't provide snacks or water during a four and a half hour weather delay while we're held hostage on the hot airplane with no air conditioning and no way off. They say the weather isn't American Airlines' fault so it won't spend a dime on customer comfort while it holds us hostage. US Airways would've handled this much better. US Airways would've at least provide soft drinks, pretzels, and cool air conditioning. Nine out of ten employees never smile. That starts at the top. The CEO Doug Parker must be a very unhappy person. He can't even get his employees to give a rats ass about customer service. American Airlines sucks. UPDATE A couple weeks after the above incident, AA gave me 20,000 miles,but never apologized for the downright crappy service it provided. What a bunch of cowards. Now, today, these ducks can't even manage the operations appropriately. We're stuck in 115 degree heat on the tarmac again waiting for a pilot. I guess they forgot to assign someone to fly the damn plane. America West Airlines was far superior in every way than American Airlines.
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