I have never encountered such rude front desk and management. We moved rooms twice because the sliding glass doors were getting stuck to the point that maintenance had to pry the door open with a tool. The MANAGER told me it was because we slammed the door too hard which is impossible because it takes all your body weight to slide the door at all. It turns out that moving rooms was futile because the slider in our third room Iocked us out altogether. Additionally, the front desk agent hung up on me right away when I called to discuss the issue. I am not a complainer at all -- this the first review I have ever written. I just couldn't let this go without informing others. I am still at the hotel, but am unable to enjoy my stay because of the complete lack of hospitality. Hotel guests should not feel so unwelcome and disrespected.