So I had called this PRL store in search of a specific piece. A man by the name of David answered the phone and to be honest, I had too many questions about shipping and returns. To the point where I was annoying myself, but David kept polite and professional. I had the best possible outcome. He found exactly what I was looking for and placed it on hold for me. Told me to go in and ask for Taylor and he would help me out.
I walked in and was welcomed politely by a lady. I asked her for Taylor and she insisted that she was able to help. I told her my situation and she said that she didn't know what I was talking about. She ran around the store looking for the piece when I had told her it was on hold. She kept saying that they didn't have such a piece. She went behind the counter and without really looking she said it wasn't there. Taylor comes to the counter to assist her and wahh-laahh!!! He goes behind the counter and right next to her, there's bags of items placed on hold from other people including mines as well!!
If I wouldn't of encountered this female associate that was rude and not helpful at all, this would've been a five+ review do to David and Taylor.
Thanks Polo for David and Taylor!!