Okay, so I'm not really sure how to even sum up our most recent experience at a Jimmy John's in Urbana. First off, the music was so loud that I'm not sure what we would have done if they didn't offer outdoor seating. Don't get me wrong, I enjoy listening to music while I eat but this wasn't listening it was enduring. Where do I even begin? I ordered a slim turkey for our two small kids. I thought that they came with cheese and turkey but they said that is not true and would only put meat on the sandwich and when I asked to put some mayonnaise they said that that could not be done but they would give me a packet of mayonnaise to add myself-what?! We did not get any napkins with our sandwiches, when I went to the counter to ask for some I was flippantly told that they were at the end of the sandwich making counter. There were no napkins out, no lids, no straws... So bizarre! An employee was sitting at the booth closest to the ordering counter. After eating his meal he was smoking a vaporizer for a good 10 minutes or so -could be longer since we left and he was still there. There are more details I could add but I will stop. Overall the weirdest experience at a Jimmy John's we have ever had. Honestly, it was like the staff were high but not in a good way. :/