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| - Often times people look through Yelp and see short reviews with 5 stars because it's always hard to write long positive reviews, but easy to write long negative reviews. Every 5 star review of Urban Desert Pest Control is spot on. I try to write all of my reviews as accurate and honest as possible. I think it is important to dissect a company and give an accurate rating with a thorough explanation so consumers know what to expect from a person/ company and the type of people/company they are going to be involved with.
One of the most important aspects of a company is how they treat their customers. Brad excels in every way with his customer service. His actions epitomize what it means to go above and beyond for his customers. Brad's communication skills and availability to his customers is unrivaled. My personal situation involved a roof rat. Not just any roof rat though. This sucker found it's way into my dog food, my cabinets, my son's top bunk, my laundry, and our kids' toys. I was on the verge of ordering a missile strike on my own home due to the problems and frustration this despicable rodent was causing my family. I jumped on Yelp in search of "Exterminators" and actually messaged several companies. The Yelp listing for Urban Desert Pest Control said, "Responds to quote requests in about 1 hour." Well, this was WAY off because Brad called me within what felt like seconds of messaging him. The initial phone call felt personal and Brad was genuinely interested in how he could help with my situation. Throughout the entirety of the conversation, Brad focused on ME and MY PROBLEM, not how much he charged or his availability to assist me. He stopped everything he was doing to address MY issue. Now, it should be known I had pleasant conversations with other companies on Yelp, but Brad's communication skills, and his ability to make me feel "special" (hey, everyone likes some extra attention now and then), was why I stuck with Brad throughout the removal process. It also helped that Brad convinced me to not follow through with a missile strike on my house.
I leave you with this, usually it is easy to find something negative to say about a person or company because 99% of the time there is at least ONE issue that arises. Well, my situation fell in that 1%. The cons to using Urban Desert Pest Control are as follows:
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NOPE, can't think of a single legitimate reason to NOT call and speak with Brad. Brad gained a customer for life with our family.
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