I recently had to try to get a replacement battery for "she who wants to be free's" cell phone. I admit to being a bit pessimistic that they would have a battery for the LG Vu. Arriving near opening, I was glad to see the shop open and actually staffed by someone who had an interest in customer service. I hope I don't butcher the managers name, I believe I remember it as Perri, but given my advanced state of forgetfulness, it could be Penny or Janice. The manager took the time to find a battery (online not in store) and have it shipped directly to the apartment, saving me a possible multi-hour/day trip to superstition springs mall center. She was also very knowledgeable, providing honest opinions on a number of my other questions.
In short, a very nice experience during a very stressful week.