I go here almost everyday. I go through drive thru and order my earl grey and bagels. I have to say that all the staff working here are the most polite, friendly, considerate customer service representatives! I have never had an unpleasant experience and even one time when they messed up an order, a staff member ran out to my car while it was parked and gave me a $4 gift card! Give these employees a raise! They are doing an amazing job!