Sadly, me and my girlfriend ordered our usual Ribeye Steak (WELL DONE) always ordered out with them cause we are busy and never had a problem with these guys. I raved about this location being better than the one at Tempe Market but tonight was a huge disappointment. We live only minutes away from this location and when we got home I noticed blood on the top part of the steak so I got a knife and pressed on the top of the steak it didn't have the "bounce" that a well done steak should have. Cut open my girlfriends as well and the same. Mind you she is pregnant so that's why the Well Done. But the steak wasn't just the one, the mashed potatoes were literally watery and slimy. Again we have ordered out from here and never had an issue with our to go orders until tonight. Asked to speak with a manager/supervisor and they took my information and said their Manager will contact me tomorrow. This steak was suppose to be for our celebration actually feeling baby's first movement but now we are well pretty upset that we paid $80 just to come home and pre-heat our oven to finish something that should have been done right in the first place. A huge fail, so with that I give you (1) star. Due to their policy with the food leaving, the lady said they can't do much other than tell the manager to call me back, I'm sure for nothing more than to apologize. For $80 the steaks should have been properly cooked to order and not slimy mashed potatoes. Anyhow let's see if this manager contacts us tomorrow. SMH