About: http://data.yelp.com/Review/id/lyXn51GAH2PZKq0ENNfmtQ

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An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2015-08-22 00:00:00 (xsd:dateTime)
itemReviewed	Outback Steakhouse
http://www.openvoc.eu/poi#funnyReviews	1 (xsd:int)
rev:rating	2 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	5 (xsd:int)
rev:text	I'm going to give a description of the events that occurred at today's visit.. My mother and I walked In around 1pm we were instantly greeted by the hostess.. She seated us and gave us menus.. Her name is Jessica she was very professional and beautiful Our server wasn't around so my mother went to wash her hands.. When she came back I went.(just to give you an estimate of how much time elapsed before we met our initial server) the host walked by and seated another group of older Caucasian women (we are African American and I hate to bring up race because I like to believe that it isn't a factor in everyday situations) the server Nicole greeted the older ladies first and and took their drink order. Then stopped at our table my mom ordered "two ice teas with white sugar only." Those are her exact words because that's what she orders at every restaurant. So when she brought the drinks out she was serving 3 tables at once. She delivered our drinks second along with a side of the house pumpernickel bread.. She brought a tray of sweet and low and equal and one tray with 4 white sugars in it with sweet and low and equal also in it. I went to ask for more white sugar and she walked away fast. Also the bread she served us was very hard. Imagine taking a bite out of a hockey puck. When she came back to take our orders (about 7 minutes later) I instantly felt rushed by her. My mom asked for more white sugar and then proceeded to order her steak and unlimited shrimp meal. I wanted the Cobb salad with grilled chicken. She asked me what kind of dressing I would like and I told her I didn't know then I asked what kind do you have. She said well what kind do I normally eat because they offer 14 different kinds and I told her I don't typically eat dressing could she list them. She seemed annoyed at this point and listed about 5 dressings at lightning speed. I asked if she had Italian dressing and she said "no we have a honey mustard vinaigrette"my mom asked if I had anything lighter like a raspberry vinaigrette she again said "honey mustard vinaigrette".. Instead of finishing listing the dressings she said " well do you just want a Cesar" I replied no I am pregnant I'm not supposed to have that. She says "well my friends were pregnant and they ate sushi and their kids came out fine" my mouth dropped to the floor.. I said that's ok I'll just have a steak like my moms. We never mentioned anything about sushi. It felt like she was pressuring me to hurry up and make a decision. Her vibe and attitude was terrible towards us. She left to put in our order and came back 3 minutes later with a cup of white sugar and slammed it on the table then walked away. We watched how she spoke amongst other guests and it was definitely different. She was slower and more friendly with them. (Again I don't like to think it was because we were black but there were no other African Americans in the restaurant to compare our service to.) One of the managers came by her name was Krystal she asked was anything wrong and how she could fix the problem. My mom and I told her the situations that occurred and we mentioned that maybe Nicole is just having an off day. We are all women and I am in the service industry I totally understand when you're having a bad day. Maybe black people that come in the restaurant don't tip or maybe she is on her period my mom goes on trying to give her the benefit of the doubt before she throws her under the bus.. The manager sincerely apologized about her behavior and attitude towards us. She offered to give us a new server and new bread she also ensured that our food would come out fresh hot and clean.. She sent us a new server her name was Yulie. She was kind she came over with a smile and a nice conversation. She regularly checked on us and took very good care of us. She is the reason I even gave this place two stars. If we had her as our initial server we probably would have rated with 5 stars. She was efficient and accurate. She also made small jokes with my mom. She turned our experience around.. However Nicole never stopped by to apologize to us. She laughed and joked with all surrounding tables, which was fine with us, however, she would never learn from her actions because she was never held accountable for her behavior. All of her tables were surrounding ours and she wouldn't even look at us.. Overall she made our experience terrible. Nicole acted as if it was tough to serve black people. I was awed by the lack of respect shown to us as consumers. Because of Nicole, we will never return. And we will pass our experience along to the black community that they are not welcomed at that establishment. As we were leaving the hostess Alex opened the door for us and told us to have a wonderful day..
http://www.openvoc.eu/poi#coolReviews	1 (xsd:int)
rev:reviewer	J

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