| rev:text
| - I'm in disbelief with the pharmacy department. I was given 5 prescriptions to be filled a couple weeks before my surgery. I had dropped off the prescriptions (a 20 minute wait through the drive through) just to drop off and I had opted into the text message when ready. An hour and a half later I had received the text that it was ready. I began making my way there when I received the text that it was now delayed. A bit frustrating since I was almost there but no big deal. So, I ran some more errands and received the text message an hour later that it was ready again. I pulled up to the window, waited 25 minutes, was the second car in the right hand lane. Once I was helped I was told that one of my prescriptions was to large for the tubes so the lady told me to come in and she would take me immediately. That was nice. So jumped to the front, and she kept her promise. But arriving inside I still waited 15-20 minutes because one of the prescriptions wasn't ready and they were having issues with their computer system. So that whole time I was holding the line, while the lady ran around like a chicken with her head cut off. The drive through was being neglected- they didn't even get one customer on either line through while I was being helped. I was in no rush, so not a big deal for me. But you could see some people's pain in their faces, and besides the lady helping me there was no sense of urgency from any other workers.... Fast forward a couple weeks now.
The day before surgery I was to start taking antibiotics and steroids for the healing. In the steroid package there was supposed to be 8 pills, upon opening there was only 4!!! I had opened up the package at 11:30 pm, so this particular Walgreens was closed. So I called the 24 hour one and they said just go back to this location whenever I could, since it's not a pain pill it shouldn't be an issue. Ok no worries. I took two of the pills. The next day I woke up and went straight to surgery, no time for the pharmacy, and no way I'm going into surgery and waiting at a pharmacy after. Now having completed the 4 pills, and with no time to pick up the remaining steroids I decided to wait till the next day. So the next day I HAD to have the meds to keep on track with the regiment. So when I woke up I went straight there and explained the mix up. I had brought the medicine bottle, paper that explained the drug with a refill paper and also my receipt. I went back to the drive through bc I'm still post surgery and don't want to walk inside. Shockingly, no wait! Score!!! So I pull up- explain the situation. Lady helping me, " nothing we can do because it's over a week. In order for us to do something with the missing pills we will have to look at the cameras." I asked, " how long will that take?" She replies, " no idea, the managers gotta do it." "Okay, no big deal, in the meantime I will go ahead and just get it refilled, (the paper clearly states one refill), while your manager reviews the tapes." You can't do that," she responds. I say, "What are you talking about? It clearly states there is a refill, I need the steroids. I just had surgery yesterday, and I need it." "Oh yeah there's a refill, I didn't see it. Well it's not ready!" "Obviously. I'm just now dropping it off. How long do you think?" "An hour". I leave. When I get the text message a couple hours later, I rush over. Drive thru has 4 cars in each line so J decide to suck up the pain and go inside because I also want to speak face to face with the manager...
Once inside I'm at the pharmacy window, and who I presume to be the pharmacy manager is the one that actually is assisting me. I then explain the situation that I had explained to the cashier earlier. She brushes me off, " oh I heard something about that earlier, I'm the one that will review the tapes." "Ok, so when will you look at it?" "I don't know, I've been too busy today- and I was supposed to be off hours ago. My brain is off and I'm not going to soak in anything that's said. I've got to be here early in the morning tomorrow." I didn't say anything else after that. In disbelief I paid for my meds. $2.65 for the 8 pills. A different perspective... All of this over $1.33 for 4 pills. Still in shock with how this has all been handled, it's not the money, it's the principal. I'd be screwed if I didn't have a refill, and the pharmacy would care less if I didn't have my pills. I will never bring my business back here.
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