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| - I was really hesitant about this place after I read the yelp reviews....but because I was with a group and someone else was in charge of booking the hotel (and they already purchased a deal on Groupon), there was nothing I could do.
There were so many things wrong with this hotel. First of all, they had errors with saving reservations made on Groupon. My friend bought two rooms, but only one was reserved. They accused us of not calling ahead of time, but we did because we had gone through Groupon and wanted to be sure. Because they had events going on that weekend (there were 3 weddings that day), they could only provide me a room that wasn't even ready, in my opinion. I was pretty frustrated because it was getting late/almost early morning after a sucky traffic-y 6-hour drive from Los Angeles. Second, the guy checking us in was so rude. He kept telling us to refer to the fine lines on Groupon (He sounded like he didn't read them himself because nothing on the Groupon mentioned anything he was talking about.) He could not resolve the issue for us, and he was the night manager. If I hadn't brought up the suggestion (which worked), he would have left us hanging. Third, that room they provided had 2 maggots on the floor.. Luckily I didn't stay in that room, but that is disgusting!! Fourth, the room that I stayed in had dripping AC. Las Vegas is in the desert and it is HOT. We have to have AC on all day, and it was constantly dripping. It dripped all day and dripped all night - my friend could not sleep at all. She had to sleep on the couch because it was bothering her.
Early morning at 7am the next day, we called to see if any rooms became available (my suggestion). There was a room that we wanted, and they were able to move us. However, our biggest complaint was that nothing was done on their end to make up for our inconvenience for the night. They blamed the circumstances on Groupon (whose customer service was SO much better), even though we had called to verify our reservations by phone.
This hotel is really below average. You get what you pay for..and might even be ripped off. The gym and 3 pools are freely accessible by hotel residents. Only the big pool by the office has a water fountain. Accessing the resort is simple - it's a long oval shape with the office at the front. The odd-numbered buildings are on one side, the even-numbered are on the other. Next time I'm going to the Venetian..
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