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| - I use Yelp reviews all the time, but this is the first detailed one I have felt compelled to write. I had a very disappointing experience at Cuisine and Wine Bistro this weekend. Even though we were not told in advance, and the receipt was folded over in a way that seemed designed to disguise it, large parties have an automatic gratuity added on. I am not opposed to this practice, and in fact, I understand it. However, I have a couple of issues with C&WB's technique. It's a 20% auto-gratuity (typically an amount reserved for customers who judge service to be excellent), and our service was barely mediocre, at best. We felt forgotten several times (it wasn't very busy) and everyone had an empty glass for longer than desired on at least one occasion. One person in our party actually got up to seek out our server. There were things that our server did well - for example, she gave us separate checks and she was generally nice when she was there, but bottom line ... service was not excellent by a long shot.
If you are going to force people to tip 20%, I would hope that you would provide service that is at least good, if not great.
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