The staff in the Arrowhead office is extremely friendly and courteous. They do a very thorough health history and exam prior to starting you on the weight loss program. They even did blood work and an EKG. I was very impressed with that. The provider, Sommer, is very friendly and informative. I am having great results and I would highly recommend this program to anyone who has been having trouble losing weight. I invested in myself, and I'm glad I did. Wish I had done it sooner! I feel so much better already.