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  • I am actually writing this review from my room at the hotel now. Very disapointed in this place. My wife and I have been here for a week and even with the deal I got on our room I feel like I've overpaid. In fact the only good thing about this place so far is that it was cheap. - Rooms are old and dirty. I was told that some of the rooms have been renovated and are nice but not the room that we were given thats for sure. Stains all over the carpets, bird droppings all over the balcony and balcony furniture. Pretty gross. Not to mention both the TVs were small, old and unwatchable which was actually a problem seeing how none of the pools were worth going to but more on those later. - Maid service was horrible and non-existant. We have been for 5 days and have maid service only three times. On the second time we happened to come back to our room while the maid was still there, she locked herself in our room and had both TVs on a spanish soap opera and was visibly annoyed that we wanted in to our room. She didn't even "clean" the room and simply changed out the towels and made the bed. Bags for ice (the ice bucket was too dirty to use without one) were never replenished, garbage on top of the mini-bar was never removed and room service trays were not being picked up. Our breakfast trays sit outside in the hot Arizona sun until the next morning when our new breakfast is delivered. The plus side of this is that we had an entertaining bird fight outside our room last night. - Pools. So they charge a 30$/day resort fee. The theory here is that the 30/day gives us full access to the water park, pools, gym etc. which is a great idea although the water park is closed during the week, the gym is ok but the other pools... DISGUSTING. More bird droppings everywhere and garbage in the water. There is a pool that advertises a swim up bar.. sure there is something that looks like a bar.. but no alcohol or even an attendant to serve you. Some of the pools have a phone you can use to order from a limited menu but they can't even get basic orders right. - Room Service. Very limited menu and as with most places overpriced. This plus they seem to not understand basic instructions like "do not toast my sandwhich please". My wife -- after THREE times asking for it to be made right finally gave up and just ate it as it was. This place does have potential but apparently they are understaffed and those that do work here do not seem to care and it really needs updating and cleaning. Would not stay here again.
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