| rev:text
| - We received a recommendation for Sunshine Movers by friends who recently had a good moving experience with them. Except for when a very expensive table was broken into pieces, the crew of movers from Sunshine Movers were great- they were very conscientious about pointing out pre-existing flaws or damage in furniture and worked really hard and quickly. We were amazed by their strength and ability to navigate a tricky staircase to get my furniture into my new house. However, when it came time to deal with the broken piece of furniture, the tone of the owner, Danny, changed very quickly. Our experience seems very similar to Ter B's recent one star Yelp review for this company. Danny was very defensive from the start and hadn't even come to look at the broken furniture and was already saying that it was not his responsibility since he felt that we had improperly assembled the table and had assisted his movers with lifting the table (at their request). I do appreciate that Danny was willing to meet with us the next day; however, when we did meet the next day, it was not a very pleasant interaction. There was no friendly greeting, little empathy for the damage done, and he continued to reiterate that it was not the responsibility of his company for the damage done to my furniture. After thinking about the situation for a few days and researching the cost of replacing the broken table, we felt that a 50/50 split of the cost was fair. After all, Danny, is a hard working small business owner which we respect and we felt that this was a fair compromise. However, Danny still maintained that his company was at zero percent fault and was surprised that we were even having this discussion. After considering our request, he grudgingly sent us a check for 25% of the cost to replace the table and still maintained that his company was not at any monetary fault. The truck may say fully licensed and insured, but don't let that lead you into a false sense of security. Any argument can be made that it was the owner's fault that their items were damaged due to improper assembly, fabrication, poor craftmanship, unsafe moving environment, etc. If you are looking for good movers who work efficiently and you don't really have any valuable pieces of furniture that you would miss if it were broken, then these are the movers for you. However, if you value any of the items that you are moving and would expect to be compensated fairly for any damage to those items, then BEWARE! Unfortunately, I cannot in good conscience recommend this company to anyone as they do not have "customer service that shines" when it comes to anything they damage. In the end, I felt that we treated Danny and his movers with more respect and courtesy that Danny did to us. We provided drinks, lunch, and a tip to each mover on moving day and were very professional with them and never yelled at them despite the loss of our table.
**Please note that their video on this Yelp page also indicates that their "hourly rate is their hourly rate" and that "we don't charge extra for shrink wrap, we don't throw in extra costs for Saturdays or Sundays, we're not hitting you up for stairs..." Our bill clearly shows that we were charged for 2 rolls of shrink wrap ($40), as well as 3 rolls of tape ($6)... **
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)