I have been to Good Egg a few times now and have had excellent service and food every time I've been in. Yesterday (mother's day) my husband and I decided to grab a bite to eat there on our way further into Scottsdale. They were packed but were doing a good job with their service until a table of about 8 or 9 people decided that their food wasn't good enough. The first person complained of their ham LOOKING like "shoe leather." She never even tasted it and I saw it...looked like ham to me! Then about 10 minutes later another person complained of their potatoes being "too dry". About another ten minutes go by and yet another person complains of their bacon being too crispy and not limp enough. Then the complaints about the most ridiculous things just came one after another even though every single time they were very accommodating. They wasted a lot of food.
The manager came and tried to help and it wasn't good enough and the owner came and tried to figure it out and help them and it still wasn't good enough until they heard they were getting their meal for free.
But the point of this is to say that even though all that was going on our waitress was still amazing and apologetic for the delay (which wasn't a bad delay at all). I mean, don't get me wrong there was a wait but it was Mother's Day and there were a lot of tables of more than 5 people. We went into it knowing there would be a wait and they even said up front there would be a bit of a wait.
We will be back!