UPDATE 11/2 - Received a voicemail from Discount Cab informing me they listened to the calls from the day in question and have couched the staff on the mistakes made.
END UPDATE
I left the last review 10 days ago in hopes TOM from Discount Cab would reach out. He did over a week ago asking for my personal information but according to Yelp has done nothing with it.
I'm leaving another review this morning hoping that something will happen. I've been at the doctors office waiting for my cab for over 35 minutes again and have watched other patients who called for their rides after me, already gone. I'm fact other patients have arrived, seen the doctor, and have got their cab home already. Here I stand, again. Guess I'll start the torture of calling dispatch and playing the "where is my cab game".