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  • This should come as no surprise to anyone, but DELL PROVIDES THE ABSOLUTE WORST CUSTOMER SERVICE EXPERIENCE IN THE HISTORY OF THE WORLD. It is a living nightmare to attempt any interaction with these awful, awful people. In my case, tech support actually managed to crash my operating system during the course of my phone call to them! Prior to the call (an innocent question that I should have known better than to ask them) I had a fully operational and robust machine - afterwards, a pile of rubble that would not boot up! Dell denied any responsibility for causing this to happen (They claimed that it was "a coincidence." I have since confirmed with an outside tech that it was entirely their fault) and then only offered to fix the problem if I paid their exorbitant fee. When I vehemently objected to this tactic, they accused me of attempting a theft of service from them! Despicable beyond belief! I will never spend one more penny on any Dell product, nor will my business enterprise generally, nor will any members of my family, nor any other friends or strangers that I can influence. Believe me now or believe me later.
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