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| - When did it become the norm to not honor appointment times?
I made an appointment on Tuesday for a Thursday at 4Pm for a pedicure and eyebrow wax.
This would have been my first time here.
I arrived 10 minutes before 4PM. At first I stood there like an idiot as no one even greets the
customer who walks in. Honestly this should have been the first clue.
Then they have me select a color of nail polish and have a seat.
At 4 the same lady says I have your water ready, have a seat here. I head over to the pedicure chair and soak my feet. That is as far as I got.
I sat there for 30 minutes, with my feet in hot water, barely any air conditioning, and the smell of chemicals overwhelming.
During this 30 minutes of waiting, not one person acknowledged my presence or said it will just be a short while longer, for whatever the hell the reason was. No one made eye contact. I must have been a ghost.
At 4:30 I dried off my feet, put my sandals back on, and now all of a sudden a person comes over. She said something I have no idea what, I was not listening, I just looked up at her and said no and walked out the door.
I am not one for causing a scene. Not one who normally walks out of places. But I am to a point where I am so tired of businesses not respecting my time, that I just do not give a shit about them anymore.
If a place of business cannot honor an appointment made in good faith, nor acknowledge the person who is sitting there with some kind of gesture, then why in the world would I pay them with my hard earned money.
If one person would have said, be right with you, how about some water while you wait, something, I would have waited, I understand things happen. Other customers are late, you are short staffed, whatever the case may be. But to blatantly ignore a customer goes beyond bad service. It is quite frankly rude and a crappy way to do business.
I am personally done with these so called nail salons. I have had so many bad experiences.
I will search out a single station nail tech.
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