I stayed here a a while ago and was really impressed with the level of service and cleanliness exhibited by Highland Inn. The main gentleman who greeted me was quick and polite. They seem to really understand customer service. I say this since I had left my toothbrush at home and when I told them they rushed one up in less than 5 minutes. I wasn't in that much of a rush to brush my teeth but they found it to be an urgent deal. Very well done!